How Join Call AI collects, uses, and protects your personal information.
Join Call AI Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our platform at joincallai.com (the "Service").
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
When you register for an account, we collect:
When you use the co-pilot feature, we process:
We automatically collect:
If you use our 5-minute demo without registering, we may collect the phone number and property address you enter, along with standard usage data, solely to provide the demo experience.
We use the information we collect to:
We will not use your personal information for purposes that are incompatible with those described above without your consent.
The Service relies on trusted third-party providers. When you use the Service, your data may be processed by:
| Provider | Purpose | Data shared | Location |
|---|---|---|---|
| Twilio | Outbound calling infrastructure | Phone numbers, call metadata | USA / global |
| Deepgram | Real-time call transcription | Call audio stream | USA |
| Anthropic | AI insights & coaching (Claude) | Prompts, property addresses, partial transcripts | USA |
| Google Maps | Property maps & nearby places | Property address | USA / global |
| Brave Search | Market & suburb intelligence | Search queries (no personal data) | USA |
| Amazon Web Services | Database & infrastructure hosting | All application data | Australia (ap-southeast-2) |
Each third-party provider has its own privacy policy. We encourage you to review their policies. We contractually require our providers to process data only as necessary to provide the Service and to implement appropriate security measures.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may disclose your information:
We retain your personal information for as long as necessary to provide the Service and fulfil the purposes in this policy, unless a longer retention period is required by law.
You may request earlier deletion of your personal data by contacting us (see Section 12), subject to legal retention obligations.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our security measures include:
No method of internet transmission or electronic storage is 100% secure. If you become aware of a security concern, please contact us immediately at security@joincallai.com.
Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:
To exercise any of these rights, contact us at privacy@joincallai.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.
You may opt out of marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us directly. You cannot opt out of service-related communications (such as account notifications) while your account is active.
We use cookies and similar technologies to operate the Service:
We do not currently use third-party advertising cookies or tracking pixels. If this changes, we will update this policy and provide opt-out mechanisms.
You can control cookie settings through your browser. Disabling essential cookies may prevent you from logging in to the Service.
The Service is intended for professional use by adults (18 years and over). We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child, we will delete it promptly. Please contact us if you believe this has occurred.
Some of our third-party providers (including Twilio, Deepgram, and Anthropic) are based in the United States. When we send data to these providers, it leaves Australia. We take steps to ensure these transfers are protected by contractual obligations that meet Australian Privacy Principle 8 requirements.
Our primary database and application infrastructure is hosted on AWS in the Asia-Pacific (Sydney) region (ap-southeast-2), keeping core user data in Australia wherever possible.
If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy complaint, please contact our Privacy Officer:
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. The "Last updated" date at the top of this page reflects when the policy was last revised. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.